What training must SWLCAT staff undergo regarding policies?

SWLCAT staff are required to complete annual policy compliance training to ensure that they fully understand and adhere to the organization's policies and procedures. This training is crucial, as it keeps staff up-to-date with any changes in policies, legal requirements, or organizational standards. By completing this training annually, staff can reinforce their knowledge of the policies that govern their work, promoting a culture of compliance and accountability within the organization.

The focus on compliance is vital in maintaining operational integrity and reducing risks associated with policy violations. Annual training allows staff to assess their understanding of these policies regularly, fostering an environment where adherence to established guidelines is prioritized.

The other choices, while significant in their areas, do not directly relate to the overarching requirement for policy compliance. Technology usage, customer service, and behavioral awareness are important training aspects, but they fall outside the specific mandate regarding adherence to policies that is encapsulated in the requirement for annual policy compliance training.