How often does SWLCAT conduct user satisfaction surveys?

SWLCAT conducts user satisfaction surveys twice a year to gauge the needs and opinions of its users effectively. This frequency allows the organization to gather timely feedback and identify trends in user satisfaction over time. Conducting surveys semi-annually strikes a balance between getting enough information to make informed decisions and not overwhelming users with too frequent requests for feedback. This approach ensures that adjustments and improvements can be made promptly based on user input, enhancing the overall experience and services provided by SWLCAT.